GENERAL FAQ's
 

Where is it held?

Mt Duneed Estate is located just 15 minutes from Geelong and the Surf Coast (or an hour from Melbourne) so whether you live in the area or are planning on spending the holidays on the Surf Coast we’ve got your New Year’s celebrations covered. Well known for hosting large scale events such as Elton John and Fleetwood Mac a day on the green concerts, Twice As Nice will be a more intimate & boutique gathering.

What’s included?

Leave your wallet at home as we’ve got you covered! Entry to the event, food by Damm Fine Food, premium alcoholic beverages & cocktails and a huge line-up featuring Sneaky Sound System, Yolanda Be Cool, Indian Summer, Kid Kenobi, Grand Master Baitz and Guest DJ Corey Enright are all included!  Please refer to the Menu tab for food & beverage offerings & Line-up tabs for artist information. Limited seating is provided throughout the venue.

 

What do I wear?

Dress Twice As Nice of course!

 

What time does it start and finish?

Doors open at 3pm, first act at 4pm and will close at 10.30pm.  Please refer to the line-up tab for playing times.

 

How do I get there?

Parking is available at the winery but at only 15 mins from Geelong and Torquay, Mt Duneed Estate is an easy drive, taxi or uber ride away.

 

Coaches are available from pick-up locations in Geelong, Bellarine and Surf Coast. Contact McHarry’s buses on 03 5223 2111 or mcharrys.com.au.
From Melbourne, Altona Meadows/Laverton and Werribee, contact Melbourne on the Move 1300 55 86 86 or melbourneonthemove.com.au.

  

Who are we?

Twice As Nice is organised by Roundhouse Entertainment, the team behind a day on the green.

What are prohibited items?

  • Alcohol, non alcoholic drinks - this includes juice, soft drinks, sports drinks (the only exception is sealed plastic bottled water up to 1.5L in size. Twice As Nice is a licensed event.

  • Metal cutlery, including cheese knives.

  • Selfie and Go Pro sticks.

  • Aerosols, sunshades, tents and tables.

  • Umbrellas, even if its raining. Bring good quality raincoats and gumboots instead.

  • Glass - this includes wine glasses, jars, or any other containers or items made of glass.

  • Professional cameras (including SLR's & any camera with a removable lens) and sound and video recording equipment. For full details read the answer to 'Can I bring my camera or sound and video recording equipment?' below.

  • Pets (other than guide dogs).

  • Beanbags.​​​​

There will be a security check at the entry and prohibited items will be confiscated.

Roundhouse Entertainment does not take any responsibility for confiscated items.

What can I bring to a Twice As Nice?

  • Jacket, hat and sunscreen.

  • Twice As Nice sites are in wineries, which have some sloped and uneven areas. Wear sensible footwear.

  • Please note: there are no sheltered areas - come prepared for rain or shine.

  • For sunny days make sure you wear a wide brimmed hat for protection and bring plenty of sunscreen with you.

 

Can I bring my camera or sound and video recording equipment?
Professional cameras and video and recording equipment are not allowed.

Generally, cameras with powerful zoom lenses or detachable lenses in a carry case are not allowed. We can’t judge that beforehand. It's up to security staff on the day, and debate will not be entered into. Unauthorized or prohibited photography may result in images being deleted by security staff.

Media and professional photographers must arrange accreditation through info@twiceasnice.net.au

Can I bring my own alcohol?
No. Twice As Nice is a licensed event. Please note that the bar service will close prior to the end of the main act.

Where can I park?
Parking is available onsite at every event. A gold coin donation to the parking volunteers is greatly appreciated. Parking is at owners risk. Parking outside of the venue on surrounding roads is not permitted.

In the event that the onsite parking is affected by wet weather, off site parking and a complimentary bus shuttle will be made available.  Please check our website before you head out to the event and make sure you allow some extra time to get to the show.

Can I bring the kids?
This event is for 18+ only. No children are permitted.

Is First Aid available?
Yes. Please ask Security, Event staff or First Aid officers for help. There will be a first aid service attending every event. Please consider others as well as your own safety. If someone is in need of medical attention please let Security, Event staff or First Aid know so they can help.

Are passouts available?
No passouts at all venues (except in the case of adverse weather conditions or an emergency)

What if it rains?
If it does rain the show will go ahead unless conditions are deemed to be dangerous. If an event does not go ahead due to this reason, patrons will receive a full refund from point of purchase. If the forecast is for even the possibility of rain bring good quality raincoats and suitable footwear.

The decision to cancel a show will be made on show day. In the event of inclement weather patrons should check this website BEFORE departing for the show for messages regarding traffic, parking or wet weather arrangements.

We will also send out notifications via email and SMS.  Please ensure your contact details with Ticketmaster are up to date when purchasing a ticket. 

Can I smoke?
Only in the designated Smoking Areas which are sign posted at every venue. There is NO Smoking allowed in the Reserved Seating areas.
Please note: WA venues are non-smoking.

Where is Lost Property?
If you find or lose something - please go to the merchandise tent. After the event, any lost property will be left at the winery cellar door, or at the Cloakroom for shows in WA.

Will the program times or artists be likely to change?

Occasionally changes occur that are out of our control. Scheduled performance times and artist line-ups are subject to change. No refund will be offered in these circumstances.


 

Are EFTPOS facilities available?
We do have limited ATMS on site but it is still recommended to bring enough cash for the day.

In WA, EFTPOS is available over the bar.

Are there facilities for people with special needs?
Yes. Accessible toilets, parking and viewing areas are available at all venues.

Parking – A dedicated parking area is available at all sites and is located close to the entry into the event.  Just look out for the signs to accessible & special needs parking upon arrival, they will be sign-posted.

Companion card – Companion Card holders are entitled to a free ticket for their carer. 

Ground condition – Please Note: Twice As Nice shows are held at wineries. Therefore, there are some sloped and uneven areas.

Toilets – Assessable toilets are located in the main toilet areas on site.

Is there mobile phone reception at the venues?

Most venues have average mobile phone coverage, please note that phone reception can be very limited and poor during the event.  If you are meeting people onsite or getting picked up at the end of the event please make the appropriate arrangements prior to the day in case you have issues with phone reception.

Besides driving what are the transport options to and from venue?

Bus services – Taking the bus to and from the event is the best way to travel to Twice As Nice.  Please check the Information page for the specific venue for more information.

Pick up & Drop off – You can be dropped off and picked up from the venue.  Please use the dedicated pick up / drop off zone.  Drop off and pickup on surrounding roads is not permitted.

Taxis – A dedicated taxi rank is supplied at all events.  Please note taxis can be in short supply at the end of the night and we highly recommend that you make alternative arrangements particularly for the larger events.  Taxis must drop off passengers inside the venue and no pickups are allowed on the roads outside of the venue.

Uber – Anyone getting dropped off or picked up by an Uber driver must do so in the dedicated pick up and drop off area.  Please note organising a pickup from the site might be difficult due to poor mobile reception.

Private Charter Buses, mini buses and limousines
If you have organised a private charter bus with over 20 seats please register your bus via our info@twiceasnice.net.au email address.

 

TICKETING FAQ’s
 

What ticket types are available?

This is an all-inclusive event. The ultimate New Year’s Day package – stunning vineyard views paired with premium food, the finest quality drinks including hand shaken cocktails and amazing entertainment.


Will tickets be available at the entry?
Tickets may be available at the entry, call the venue on the day to check that event has not sold out.

My tickets say "GENADM" but have a row and seat number on them - what does this mean?
The reason a row and seat number appear on your ticket is so Ticketmaster can track the tickets that have been allocated for any specific event.

This information does not mean you have a reserved seat for your event.

Can lost tickets be replaced?
No. Once the ticket sale is processed the purchase is final. While obviously we sympathize with you if you lose your ticket, we are unable to reissue. Even if we have a record of your purchase, we cannot be certain that other less scrupulous members of the public will not use the ticket. Please treat your ticket like cash, as they are irreplaceable.

Can I get a refund or Exchange?
Unless the event you have purchased a ticket for has been cancelled or rescheduled, or there are legal requirements that provide otherwise (including those of the Australian Consumer Law), tickets cannot be exchanged or refunded.

If an event is rescheduled, you will be offered equivalent seats at the rescheduled event. If you are unable to attend the rescheduled event or an event is cancelled entirely, you are entitled to a refund of the face value of the tickets and the per ticket booking fee. However, once an event has taken place there is generally no right to a refund or exchange. Please contact us for exact instructions if an event is cancelled or rescheduled.

Who do I contact if I have an enquiry regarding my ticket order/purchase?
We do not sell any tickets here in our office at Roundhouse Entertainment or on our website – please contact Ticketmaster in regards to your ticket purchase including any tickets purchased during the a day on the green member offer. Contact Ticketmaster here.

You can also login to your My Ticketmaster account to your view your order.

 

Your Ticketmaster account is separate to your a day on the green/Twice As Nice members account and any tickets purchased can only be viewed in your Ticketmaster account.
 

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